Question 1

Are DermaAKSH products dermatologist-tested?

Accepted Answer

Yes. Every formulation is developed and clinically validated by our in-house team of practicing cosmetic doctors before it reaches you.

Question 2

Do you ship across India?

Accepted Answer

Yes — we deliver pan-India through trusted courier partners. Most metros receive orders in 2-4 business days; other locations in 4-7 business days.

Question 3

What is the cost of an online consultation?

Accepted Answer

Our online video consultation with a qualified cosmetic doctor is ₹199 and lasts 15-20 minutes.

Question 4

Are your products suitable for sensitive skin?

Accepted Answer

Most of our range is suitable for sensitive skin. We recommend booking a consultation so our doctor can suggest the right routine for you.

Question 5

What is your return & exchange policy?

Accepted Answer

Returns and exchanges are accepted only if the product arrives damaged, leaking/spilled, tampered, expired, or if the wrong item is delivered. Raise the request within 48 hours of delivery with your order ID.

Question 6

Do I need to record a video while opening the parcel?

Accepted Answer

Yes — please record a clear, uncut unboxing video. It is required as proof to approve any damage, leakage or wrong-item claim.

Question 7

Are your products cruelty-free?

Accepted Answer

Yes — DermaAKSH is 100% cruelty-free. We never test on animals.

Question 8

Do you offer Cash on Delivery?

Accepted Answer

Yes, COD is available on most pin codes across India for orders up to ₹3,000.

Frequently Asked Questions